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Nationwide moves beyond customer experience surveys to conversational analytics with Qualtrics XM Discover
Nationwide moves beyond customer experience surveys to conversational analytics with Qualtrics XM Discover
digbusiness31
mars 21, 2023
US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ‘insight to action’.
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