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Mitigating bad customer service is a full-contact team sport
Mitigating bad customer service is a full-contact team sport
digbusiness31
mars 29, 2023
What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge.
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